Replies: 0
When using custom template and updating plugin, always check changelog if you need to update your custom template!
Want to make some customizations to the invoice template?
The FAQ already answers the common ones.
Trouble with logo showing red cross on PDF?
This is a well known problem of mPDF, but it should be easy to fix by following below steps.
- Enable mPDF debugging option and check for any errors.
- Some types of PNG images aren’t compatible with mPDF. Please try to save image as JPG and try again.
- Convert image to base64 by using the example filter on the FAQ page.
- For more possible solutions check here or here.
Having issues (blank screens) while generating PDF invoices?
Make sure to follow or try below steps before creating a new topic. If you create a new topic, please leave as much information as possible.
- Allocate at least 128M preferably 256M depending on how much plugins you have installed.
- Enable debugging within General Settings tab to output errors. Not recommended on live site.
- Try to update the plugin to the latest version. Backup plugin if you made some customizations in code.
Did not find a solution? Follow below steps to get a solution as quickly as possible!
- Which PHP version are you using?
- Enable WordPres debugging by adding
define( 'WP_DEBUG', true );to wp-config.php file(root folder) and tell us which errors you get. - Enable mPDF debugging within General settings tab, manually create invoice within Edit Order page and tell us which errors you get.
- Disable all other plugins to ensure there is no conflict.
Do not post in this thread!
-
This topic was modified 14 minutes ago by
Bas Elbers.
